Senior Business Process Consultant - Abu Dhabi Onsite

About the role

Synnect is looking for a Senior Business Process Consultant for a 3-month (90-day) onsite assignment in Abu Dhabi, with the option to extend by another 3 months. The consultant leads process re-engineering for proof-of-concept (POC) use cases, covering process design, requirements, workshops, KPI frameworks, decision support and change impacts.

Key responsibilities

• Lead use-case analysis, process maps, requirements, user journeys, controls and acceptance criteria.
• Mobilise the business re-engineering workstream, confirm stakeholders, governance, plan, RAID controls and working cadence.
• Run structured discovery through document review, interviews, workshops and process walkthroughs.
• Assess current-state workflows, pain points, manual effort, decision bottlenecks, information flows, controls and dependencies.
• Design target-state processes and operating models, including roles, decision rights, handoffs, approvals, exception paths and performance measures.
• Produce BRD content, user journeys, process maps, functional and non-functional requirements, acceptance criteria and traceability.
• Define human-in-the-loop checkpoints, responsible AI business controls, audit evidence requirements and governance procedures.
• Support backlog prioritisation, sprint planning, solution design, demonstrations, UAT preparation, defect triage and acceptance.
• Define change impacts, stakeholder engagement, training needs, adoption measures and transition recommendations.
• Prepare weekly updates, decision papers, workshop packs and the final POC assessment and roadmap validation inputs.

Required profile

• 7+ years of experience in process design, requirements, workshops, KPI frameworks, decision support and change impacts.
• At least two comparable government or regulated-sector transformation assignments for each key lead.
• Demonstrated experience in business process re-engineering, target operating models, requirements and implementation support, not strategy-only advisory.
• Experience working with digital, data, analytics or AI-enabled transformation teams and turning business workflows into implementable requirements.
• At least one senior team member with strong UAE/GCC public-sector experience; Arabic capability is not assumed unless evidenced.
• Availability for onsite work in Abu Dhabi or Dubai as requested, with travel included or clearly priced.