Senior Officer - Payment Investigation (Emiratised)

About the role

First Abu Dhabi Bank is hiring a Senior Officer for its Payment Investigation team in Abu Dhabi. The officer manages payment exceptions, reconciles Nostro and inter-branch accounts and investigates discrepancies such as non-receipt or defaulted funds, handling exceptions within established timelines, escalation matrices and reconciliation policies.

Key responsibilities

• Reconcile Nostro, Inter-Branch, General Ledger, card, ATM, CDM and other assigned accounts, checking that ledger entries match bank statements and branch ledgers.
• Investigate outstanding items, payment discrepancies, overdrafts, deal-rounding differences and non-receipt of funds, and follow up with branches, departments, business units and correspondent banks.
• Escalate payment exceptions by agreed timelines and risk levels, and use the ITRACS Exception Management interface to manage exception correspondence.
• Monitor Nostro account service charges and prepare SWIFT messages for follow-up with correspondent banks.
• Support monthly settlement of deal-rounding differences and prepare daily MIS reports, dashboards, exception reports and traffic-light reports.
• Maintain daily tick lists, file records and respond promptly to customer inquiries.

Required profile

• Bachelor's degree in Business Economics, Commerce, Accounting, Finance or a related discipline.
• 3-5 years of banking-sector experience, including at least 3 years in a similar account reconciliation role.
• Practical experience in cards, Nostro and internal account reconciliation.

Required skills

• Knowledge of IntelliMatch or similar reconciliation systems.
• Knowledge of SWIFT standards, especially MT940 and MT950 messages.
• Experience in exception management, payment investigation, operational risk and MIS reporting.
• Analytical, investigative and follow-up skills, with good written and verbal communication.