Senior System Administrator

About the role

We are seeking an experienced Senior System Administrator to join a fast‑growing, remote‑first organization based in the United Arab Emirates. You will be responsible for ensuring the stability, security, and efficiency of internal IT operations while supporting a globally distributed workforce.

Key responsibilities

• Provide technical support to internal employees across multiple regions.
• Troubleshoot and resolve hardware, software, VPN, Citrix, and access‑management issues.
• Manage user accounts, permissions, and provisioning in Google Workspace and Active Directory.
• Configure, deploy, and maintain Windows and macOS devices, including OS installation and device setup.
• Administer endpoint management and MDM solutions such as Microsoft Intune or Jamf.
• Handle support tickets through Jira or similar ITSM tools while meeting SLA targets.
• Maintain IT equipment inventory and support hardware lifecycle management.
• Assist with IT operations for office hubs, events, and cross‑functional technical initiatives.
• Collaborate with infrastructure teams to improve internal systems and user experience.

Required profile

• Minimum 3 years of experience in corporate IT support, system administration, or related infrastructure roles.
• Strong knowledge of Google Workspace and Active Directory administration.
• Hands‑on experience with MDM/endpoint management tools (Intune, Jamf, or equivalents).
• Proven ability to support both Windows and macOS environments.
• Excellent troubleshooting skills for hardware, software, networking, and remote‑access technologies.
• Experience with VPN solutions, Citrix, and remote connectivity tools.
• Familiarity with ITSM processes and service‑desk platforms such as Jira.
• Customer‑focused communication style and ability to stay calm under pressure.

Required skills

• Google Workspace
• Active Directory
• Microsoft Intune
• Jamf
• Windows operating system
• macOS operating system
• VPN technologies
• Citrix
• Jira (or similar ITSM tool)
• Endpoint management / MDM