Senior UX Copywriter (Arabic and English)

About the role

GSS Tech Group is hiring a Senior UX Copywriter for one of the UAE's leading banks. You will join the Design team within the bank's Digital Office, which aims to build the most human-centred banking experience in the world. You will write clear, user-centred content for websites, mobile apps and other digital platforms, connecting design and communication so that every word on screen works with the visuals.

Key responsibilities

• Write clear, concise and user-friendly copy for web, app and other digital touchpoints in both English and Arabic.
• Work closely with designers so that written and visual elements align.
• Define and apply a consistent tone of voice across all digital channels.
• Estimate effort from requirements and propose delivery plans against deadlines.
• Audit existing copy and recommend improvements within agreed timelines.
• Use user feedback and data analytics to keep improving the copy.
• Work within Agile design delivery teams, following the UX process.
• Explain and defend UX copy decisions to designers and stakeholders.
• Coach and mentor team members to help scale the UX copy framework.

Required profile

• Native Arabic speaker who can read and write fluently in the GCC or UAE national dialect (mandatory).
• Excellent written UK English.
• Bachelor's degree or higher in English, Communication, Marketing or a related field.
• At least 5 years of experience in UX copywriting, content design or a closely related field.
• Experience in corporate, finance or retail products.
• Strong grasp of human-centred design, UX principles and instructional writing.
• Ability to adapt writing style for different audiences and industries, manage several workstreams at once, and handle ambiguity well.
• Nice to have: experience in banking or financial services, and experience working in the GCC.

Required skills

• Working knowledge of content management systems, SEO principles and basic HTML.
• Strong portfolio showing UX copy projects and their measurable impact on user experience.