Service Excellence Professional

About the role

The Service Excellence Professional will support Siemens Energy's global service organization by driving process improvement, KPI transparency, and data‑driven decision‑making across regions and functions.

Key responsibilities

• Analyze operational and commercial performance data to identify gaps and recommend improvement actions.
• Develop, maintain, and improve dashboards and reports for metrics such as OTD, QRT, revenue, order entry, lead time and customer feedback.
• Partner with regional and global teams to standardise reporting and create a single source of truth.
• Support continuous‑improvement projects, process mapping, root‑cause analysis and corrective‑action tracking.
• Improve data quality in Salesforce, CRM and other systems and support user adoption.
• Prepare leadership updates, performance reviews and data‑based insights for faster decision‑making.
• Identify repetitive manual work and help translate business needs into scalable, automated solutions.

Required profile

• Bachelor’s degree in Engineering, Business, Supply Chain, Operations Management, Data Analytics, Information Systems or related field, or equivalent experience.
• Experience in service operations, sales operations, business excellence, continuous improvement, project management or data analytics.
• Strong analytical skills with ability to work with large data sets and convert findings into actionable recommendations.
• Excellent communication and stakeholder‑management skills.

Required skills

• Power BI
• Excel
• Tableau
• Salesforce (SFDC) and CRM systems
• Dashboard creation and management reporting tools

What we offer

• Opportunity to work on challenging projects in an exciting environment.
• Option for remote/flexible work.
• Professional support and strong collaboration with global colleagues.
• Professional development opportunities within the company.