Service Quality Officer

About the role

The Service Quality Officer ensures consistent delivery of high‑quality services across project sites in the UAE. By monitoring performance, conducting audits and coaching teams, the role supports continuous improvement and customer satisfaction.

Key responsibilities

• Conduct regular quality audits and walk‑throughs at project sites.
• Document observations, deviations and best practices, and provide on‑site coaching.
• Act as the regional QA/QC liaison between central quality and project teams.
• Support project handovers and maintain quality compliance throughout lifecycles.
• Prepare daily and weekly quality reports and participate in review meetings.

Required profile

• Diploma or bachelor’s degree in Mechanical, Electrical, Civil, Engineering, Quality or related field.
• Minimum 3 years experience in a QA/QC or Service Quality role with site‑based audits.
• Professional certifications such as ISO 9001:2015 Internal Auditor, Lean Six Sigma are advantageous.
• Valid manual driving licence.

Required skills

• ISO 9001:2015 Internal Auditor knowledge.
• Lean Six Sigma methodology.
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
• Familiarity with digital quality management tools, version‑control procedures and defect management processes.