Service Reception Manager
Premier Motors · Al Ain
Job description
About the role
The Service Reception Manager leads the service function for Premier Motors, ensuring revenue targets, quality standards, and excellent customer service are met.
Key responsibilities
- Receive customers professionally, provide accurate service information, and coordinate with Service Advisors.
- Manage shuttle service, courtesy cars, and maintain related log books.
- Handle customer complaints, follow up on repeat issues, and communicate delays.
- Coordinate activities between operators, service advisors, and workshop to ensure smooth operations.
- Maintain reception area cleanliness, update service boards, and liaise with parts and sales departments.
- Oversee reception drivers and car cleaners, and guide subordinates for performance improvement.
Required profile
- Graduate in any discipline.
- 3-5 years experience in the automotive service industry.
- Proven ability to work in a fast‑paced environment with tight deadlines.
- High attention to detail and strong leadership abilities.
Required skills
- Strong digital literacy and computer proficiency.
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Published 8 hours ago
Expires 1 month from now
14 views · 0 interested
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Premier Motors
Al Ain