Services Specialist – Customer Service Management

About the role

You will be the primary point of contact for internal Project Managers and Service Managers, ensuring seamless communication and high‑quality service delivery. The role involves managing critical projects and services workflows, resolving internal process inquiries, and collaborating with cross‑functional teams to exceed expectations.

Key responsibilities

• Own all aspects of the OTR process, order bookings, revenue recognition reporting and continuous improvement.
• Create, structure and maintain hardware and services projects in SAP, and resolve technical issues in the ERP system.
• Support billing activities, including invoicing, cancel/rebill workflows, and compliance with country‑specific tax regulations.
• Provide regional tax invoicing support and act as point of contact for Tax and DT teams.
• Assist with statutory audit support, financial instrument development, and PO requisition management.

Required profile

• Bachelor’s degree from an accredited university or college.
• Minimum of 3 years of experience with SAP ERP systems or related financial/operations support.
• Fluent English (written and spoken).

Required skills

• SAP ERP (including Project Builder and IBS modules).
• Revenue recognition and order‑booking processes.
• Financial reporting and tax invoicing compliance.