Shopping Experience Assistant – Retail
Al-Futtaim Technologies · Jebel Ali
Job description
About the role
The Shopping Experience Assistant supports the Info desk at IKEA Jebel Ali, assisting customers with returns, exchanges, cash handling and child‑safety services. The role ensures smooth, friendly interactions and escalates issues to management when needed.
Key responsibilities
- Greet and welcome customers, provide shopping tools and catalogues, and manage the Info and Returns & Exchange desks.
- Handle returns, exchanges and cash transactions accurately, following SOPs and preparing regular transaction reports.
- Oversee child safety in Smaland, make announcements and assist parents as required.
- Book IKEA services such as Home Delivery, Assembly and Measurement, and follow up on out‑of‑stock items.
Required profile
- High School diploma or equivalent.
- At least 2 years of experience in a similar customer‑service role.
- Proficiency in English; Arabic is preferred.
Required skills
- Excellent communication and interpersonal skills.
- Problem‑solving ability.
- Proactive attitude and individual accountability.
- Customer‑focused mindset.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 4 days ago
Expires 1 month from now
14 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Al-Futtaim Technologies
Jebel Ali
Related job offers
-
Sales Assistant – Retail (IKEA Jebel Ali)
Al-Futtaim Technologies Jebel Ali -
Partnership Manager
fasset Dubai -
Sales Executive – Car Detailing Services
Shamil Trading LLC Sharjah -
Commission-Based Freelance Sales Partner (Crypto Mining)
Saraya Marketing TELECOMMUTE -
Business Development – PSP Merchant Specialist
centuriongroup Dubai