Shopping Experience Team Leader – Retail

About the role

The Shopping Experience Team Leader at IKEA Al Ain drives sales growth and ensures profitability by delivering a seamless, self‑serve shopping experience. You will lead a team of co‑workers, uphold IKEA’s standards, and maintain high customer satisfaction through effective flow management and support.

Key responsibilities

• Guide customers to ensure smooth store flow and maintain waiting‑time benchmarks.
• Handle escalated customer complaints promptly and positively.
• Motivate and coach team members on product knowledge, sales targets and SOPs.
• Oversee training, probation periods and performance of co‑workers.
• Manage daily cash float, perform end‑of‑day reconciliation and collaborate with Finance on discrepancies.
• Monitor and achieve departmental KPIs and identify cost‑saving opportunities.
• Ensure all SOPs are communicated and adhered to by the team.

Required profile

• Proactive problem‑solver with a strong customer‑focus.
• Excellent communication and interpersonal abilities.
• Ability to lead, motivate and develop a retail team.
• Attention to detail in cash handling and transaction reconciliation.

Required skills