Student Counselor

About the role

City University Ajman is seeking a Counselor to support student well-being, academic success and career development through individual and group counseling, workshops and student engagement initiatives. The role works within institutional policies and best practices to foster a supportive, inclusive and student-centered environment.

Key responsibilities

• Maintain good working relationships with all departments and colleges across the University.
• Facilitate individual and group counseling and career advising for current students and alumni.
• Design and deliver student development workshops on mental health, well-being, skills development and career planning for students and staff.
• Create and deliver presentations and workshops raising awareness of counseling services and referral mechanisms.
• Liaise with faculty and staff to engage with students and address student concerns.
• Assist and advocate for students with special needs and medical conditions, in coordination with faculty and supervisors.
• Respond to emergencies and provide crisis intervention and referrals when necessary.
• Monitor student support programs and contribute to their continuous improvement.
• Prepare and execute an annual activity plan covering mental health, skills development and career workshops.
• Manage counseling and career content on Student Affairs social media platforms.
• Supervise the Student Governance Body and train Student Council and Happiness Committee members.
• Maintain accurate, confidential student records, including session notes and communication logs.
• Organize caseloads, manage appointment schedules and same-day appointments, and prepare reports on counseling activities.
• Work with the Line Manager on student matters, adhering to CAA ethical guidelines and professional frameworks.

Required profile

• Masters degree in Psychology or a related field.
• Fluency in both English and Arabic is mandatory.
• Proven experience in student counseling, student support services or a related role.
• Experience in crisis intervention, mental health support and student development programs is an advantage.
• Familiarity with higher education environments and student affairs operations is highly desirable; knowledge of CAA guidelines is an advantage.

Required skills

• Strong interpersonal, communication and active listening skills.
• Ability to handle sensitive and confidential information professionally.
• Organizational, time-management and reporting skills.

What we offer

• Equal opportunity employer with a positive, supportive workplace culture.
• Health check-up campaigns and wellness initiatives.
• Generous annual leave, professional development and employee engagement events.
• Annual airfare allowance and a rewards and recognition program.

To apply, candidates complete the online application form and upload their CV.