Supervisor GR/GS - Visa and Immigration Administration

About the role

This role supports the site management team with staff visa administrative and documentation work. It requires strong communication skills, flexibility, good interpersonal skills and coordination experience, and the ability to work with all levels of internal management and staff as well as government agencies.

Key responsibilities

• Provide administrative support to the site management team (PGM, OM, MM) in line with the company's systems, structures, standards and policies, handling sensitive and confidential matters.
• Assist and support the processing of new employees to site.
• Manage immigration and labour processes for employees and their dependents: collating documents, preparing applications, applying for entry permits, employment visas, labour cards and residence visas, and renewing or cancelling them.
• Guide employees and dependents through immigration and visa processes, keeping them informed and delivering a high standard of service.
• Help staff with medical and figure scan requirements for visa applications and with planning and travel arrangements.
• Handle all official communication with government agencies, including letters and post, and liaise with the Dubai HO on travel documents.
• Support document attestation, including arranging attestation of employee certificates with the MOFA in the UAE, and advise on local authority processes such as family residence visas, driving licences and car registration.
• Manage stakeholder relations with local government bodies, agencies and institutions such as schools and universities, and help the site team liaise with them.
• Maintain an up-to-date database of passports and residence visas and their renewals, and draft letters in Arabic when required.

Required profile

• Bachelor's degree in business or a related subject.
• At least 5 years' experience in a similar position; 8 years' experience in the UAE is preferable.
• Ability to work independently and with others, and to use other IT systems for planning and documentation management.

Required skills

• Awareness of NOMAC quality, occupational health and safety and environmental management system principles.
• Excellent communication skills in English and Arabic.
• Computer literacy and a UAE driving licence.