Team Leader – Sports Retail Operations

About the role

The Team Leader – Sports will drive sales performance and operational excellence for GMG’s sports retail store in Dubai. Reporting to senior management, the role combines store oversight, customer service leadership and team development.

Key responsibilities

• Support achievement of annual sales targets and monitor store performance.
• Schedule staff to maintain high levels of customer service and coverage.
• Conduct store audits to ensure compliance with operating policies.
• Oversee after‑sales processes, including repairs and returns, coordinating with internal stakeholders.
• Maintain visual‑merchandising standards and ensure accurate pricing and promotions.
• Generate and analyse sales reports to optimise stock and highlight new collections.
• Handle cash, inventory transactions and loss‑prevention procedures in line with SOPs.
• Lead the team in following standard operating procedures, store appearance and cleanliness.
• Provide coaching, set KPIs and conduct performance reviews for team members.

Required profile

• Bachelor’s degree in any discipline.
• 4‑5 years of retail experience, with at least 3 years in a supervisory role.
• Proven ability to meet sales targets and manage store operations.
• Strong customer‑service orientation and problem‑resolution skills.