Technical Support Engineer UL Fire Detection Products

About the role

The Technical Support Engineer provides advanced assistance for Johnson Controls UL‑listed fire detection products across the Middle East. You will work with partners, installers, service teams and end‑customers to ensure reliable operation, compliance with UL and local civil‑defense standards, and high customer satisfaction.

Key responsibilities

• Deliver remote and onsite technical support for fire detection panels, detectors, modules and networked systems.
• Diagnose and resolve complex hardware, software and network issues, including commissioning, configuration and programming.
• Develop cause‑and‑effect matrices, integrate systems with BMS and third‑party protocols (BACnet, Modbus, OPC).
• Escalate critical problems to global support and R&D as needed.
• Maintain product knowledge, create technical bulletins, troubleshooting guides and FAQs.
• Conduct training sessions, workshops and product seminars for distributors, field teams and key customers.
• Ensure designs comply with UL standards and local civil‑defense requirements; review wiring diagrams and submittals.
• Provide onsite assistance for major installations, acceptance testing and sales‑technical evaluations.

Required profile

• Minimum 3 years (36 months) of experience in technical support or field engineering for fire detection or safety systems.
• Strong understanding of UL certification, civil‑defense regulations and BMS integration.
• Ability to produce clear technical reports, failure analyses and documentation.

Required skills

• Commissioning
• BMS integration protocols
• Troubleshooting
• BACnet
• Fire detection systems
• Modbus
• OPC
• Programming