Tele Sales Specialist – Weddings & Events

About the role

We are looking for an enthusiastic Tele Sales Specialist to turn inquiries into appointments and bookings for our wedding and event planning services. The role involves contacting prospects, qualifying leads, and guiding them through our service offerings while delivering exceptional customer service.

Key responsibilities

• Contact prospective clients via phone, WhatsApp, email, and other channels.
• Respond promptly to inquiries from social media, website, and marketing campaigns.
• Qualify leads and understand clients' event requirements.
• Schedule consultations with the sales team or event planners.
• Follow up with prospective clients to maximize conversions.
• Explain company services, packages, and promotions professionally.
• Maintain accurate customer records in the CRM system.
• Achieve monthly sales targets and KPIs.
• Build strong relationships with potential and existing clients.
• Coordinate with operations and event planning teams for smooth client handovers.
• Prepare daily and weekly sales activity reports.

Required profile

• Minimum 2 years of telesales or customer service experience.
• Experience in weddings, events, hospitality, or luxury services is preferred.
• Excellent English communication skills; Arabic is an advantage.
• Strong negotiation and closing abilities.
• Self‑motivated, target‑oriented, and customer‑focused.
• Willingness to work evenings and weekends when required.

Required skills

• CRM systems
• Microsoft Office