Teller Floater

About the role

ADIB Group is hiring a Teller Floater in Dubai to deliver quality teller service to customers through accurate and efficient processing, while projecting the bank's professional image in all customer interactions. The position is open only to UAE nationals.

Key responsibilities

• Process all teller counter transactions, including cash deposits and withdrawals, drafts, telegraphic transfers, payment orders, standing orders, foreign currency purchase and sale, and cheque deposits, in line with operational policies and procedures.
• Liaise with the Treasury department to obtain the best rates for VIP and high-net-worth customers, in coordination with HOPs.
• Serve Private Banking customers at separate counters and process other counter transactions introduced by ADIB from time to time.
• Cross-sell or identify and refer product inquiries from prospective customers to Sales staff.
• Act as one of the dual custodians for branch vault cash and security stationery, assist HOP as the second custodian, and carry out general reconciliation, end-of-day balancing and general filing.
• Understand and process all centralized activities as part of the Branch Operations Centralization Projects.

Required profile

• UAE nationality (the position is for UAE nationals only).
• Knowledge of ADIB's retail banking products and services, and of its operational policies and procedures.
• Knowledge of UAE banking practices, regulations and risks, and of the Central Bank of UAE regulations.
• General awareness of local market competitors and fair knowledge of service standards.

Required skills

• Knowledge of cross-selling.
• Computer skills.