Trainer & Technical Documentation Specialist

About the role

The Digital Twin platform needs clear, user‑friendly documentation and hands‑on training to ensure operators and support teams can use it effectively after the delivery team departs. As a Trainer & Technical Documentation Specialist you will create all the necessary guides, training materials and knowledge‑transfer plans for a seamless hand‑over.

Key responsibilities

• Write user manuals, administrator guides, SOPs and quick‑reference sheets.
• Produce training decks, video tutorials, walkthroughs and practical exercises.
• Deliver role‑based training sessions to command‑centre operators, facilities‑management teams and administrators.
• Design and execute a knowledge‑transfer plan for the client’s internal support team.
• Maintain documentation throughout releases and change requests.
• Collect user feedback and continuously improve materials.

Required profile

• Minimum 4 years of experience in technical writing and/or corporate technical training.
• Excellent written English with the ability to simplify complex systems.
• Confident presenter comfortable training mixed‑seniority audiences.
• Fast learner who can master a technical platform by using it, not just by briefings.

Required skills

• MS Office suite.
• Camtasia or similar video‑editing software.
• Screen‑capture and diagramming tools.
• Articulate or Captivate for e‑learning authoring (nice to have).