US Operations Associate

About the role

The US Operations Associate supports the operational execution of the US business, working across Buying, Supply Chain, Logistics, Finance and eCommerce. The role coordinates the end-to-end operational lifecycle of merchandise, from purchase order creation and supplier onboarding through pricing, shipment, receiving and invoice reconciliation, and provides operational and analytical support to the Buying team. It is a highly cross-functional role involving regular interaction with brand partners, the US warehouse and internal teams.

Key responsibilities

• Purchase orders and order management: manage seasonal, replenishment and re-orders, create and maintain purchase orders in Oracle RMS/CORE, keep order and delivery trackers and coordinate stock movements including warehouse-to-store, inter-store, intercountry and RTV transfers.
• Supplier onboarding: coordinate the setup of new suppliers and brand partners, collect and validate supplier documentation, liaise with internal teams, obtain Letters of Indemnity and act as operational point of contact for suppliers.
• Pricing and product accuracy: maintain US and cross-border pricing, process price changes, markdowns and promotions in Oracle RMS, escalate pricing discrepancies and work with Technology, Catalogue and eCommerce teams on pricing, SKU, barcode and product-data issues.
• Invoice and accounts payable support: raise prepayment requests, resolve payment queries and invoice-matching discrepancies, obtain missing invoices, coordinate credit notes and debit notes, and support booking of freight, shipping and customs costs.
• Reporting and operational excellence: monitor order, delivery, pricing and stock accuracy, analyse recurring issues and recommend corrective actions, and support ad-hoc projects for the growth of the US operation.

Required profile

• 5-6 years' experience in retail operations, buying administration, merchandising, supply chain or a similar operational role, ideally in fashion, luxury or multi-brand retail.
• Strong understanding of purchase orders, product setup, pricing and inventory processes.
• Experience working with ERP or retail management systems; Oracle RMS experience is advantageous, SAP mentioned.
• Strong Excel and analytical skills, with attention to detail and organisational skills to manage multiple priorities and deadlines.

What we offer

• Learning and development opportunities and internal mobility.
• A competitive benefits package including health care, child education contribution and remote and flexible working policies.
• Exclusive employee discounts.