Waiter / Waitress

About the role

Rotana Hotels is looking for dynamic, self-motivated food and beverage professionals to join its Al Bandar Rotana and Al Bandar Arjaan outlets in Dubai. As a waiter or waitress you provide professional service to guests so that their restaurant visit becomes a memorable dining experience.

Key responsibilities

• Service food and beverage according to the hotel's performance manual
• Greet and seat customers and serve them professionally, discreetly and personally
• Know the menu of the assigned outlet in depth and advise guests
• Monitor the quality of food and beverage served
• Handle customer complaints and queries satisfactorily
• Maintain hygiene and cleanliness standards and look after service equipment
• Prepare for service before, during and after (mise-en-place and mise-en-scene)
• Minimise wastage, breakage and spoilage
• Use up-selling techniques to exceed guest expectations and increase revenue

Required profile

• Ideally a diploma or degree in hospitality or vocational training in food and beverage
• Previous experience as a waiter or waitress in a high-volume restaurant
• Good command of English
• Hands-on, positive attitude, able to work calmly under pressure in a busy environment
• Attention to detail and teamwork