Waiter/Waitress - Full Time

About the role

TU Holdings Group is hiring a full-time Waiter/Waitress in Abu Dhabi. The role delivers exceptional guest service through prompt and accurate food and beverage delivery, a welcoming atmosphere and responsive attention to guest needs. It suits someone with strong communication skills, attention to detail and the ability to work well in a fast-paced, team-oriented environment.

Key responsibilities

• Present menus, answer questions and give recommendations based on guest preferences.
• Take accurate food and beverage orders and communicate special requests or dietary needs to the kitchen.
• Serve food and drinks promptly, with correct presentation and temperature.
• Input orders into the restaurant's POS system accurately.
• Monitor tables for guest satisfaction and coordinate with kitchen and bar staff for timely delivery.
• Build rapport with guests, handle concerns or complaints professionally and escalate to management when needed.
• Inform guests about promotions, special events and new menu items.
• Assist colleagues during busy periods and take part in team meetings and service improvement feedback.
• Keep food service areas and workstations clean and organised, and follow food handling and hygiene guidelines.
• Prepare tables, set up utensils, napkins and glassware, refill beverages and clear empty dishes.

Required profile

• Previous UAE experience in a restaurant or food service role is preferred.
• Ability to stand and walk for long periods and lift and carry heavy trays of food.
• Willingness to help both the kitchen and service teams.

Required skills

• Strong communication skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail, especially in food presentation and order accuracy.