Account Manager - Aviation Partner Solutions

About the role

Transguard Group is seeking an Account Manager for its Aviation Partner Solutions team in Dubai. You will be the primary liaison between the client and our internal operations, ensuring service delivery aligns with contractual commitments while driving revenue growth.

Key responsibilities

• Maintain and grow revenue across existing aviation contracts, identifying new business opportunities.
• Prepare quarterly financial reports and monitor billable versus non‑billable staff.
• Ensure accurate monthly invoicing and timely collection.
• Manage client relationships, conduct regular meetings and site visits, and resolve service quality issues.
• Oversee service level agreements (SLAs) and key performance indicators (KPIs) to meet client expectations.
• Coordinate with internal stakeholders such as finance, payroll, recruitment, transport, accommodation, and HR services.
• Lead the on‑site operations team, conduct performance reviews, handle absenteeism, and deliver mandatory training.

Required profile

• Proven experience in account management or client services within the aviation or related sectors.
• Strong commercial acumen with the ability to understand and manage contract terms.
• Excellent communication and relationship‑building skills.
• Ability to analyse financial data and produce performance reports.

Required skills

• Contract management
• Financial reporting
• Client relationship management
• Service level agreement (SLA) monitoring