Arabic Customer Support Specialist – Remote

About the role

We are looking for an Arabic‑speaking Customer Support Specialist to join our remote team. You will be the primary point of contact for our customers, providing clear, professional assistance via email, chat, or phone while ensuring a high‑quality experience.

Key responsibilities

• Respond to customer inquiries in Arabic (and English when required) through email, chat, or phone.
• Provide accurate information about products, services, and processes.
• Troubleshoot and resolve common issues, escalating complex cases as needed.
• Document all interactions in our CRM system and maintain up‑to‑date case records.
• Maintain communication standards, handle complaints with empathy, and identify recurring issues for continuous improvement.
• Collaborate with internal teams, attend training sessions, and stay informed about product updates.

Required profile

• Fluent in written and spoken Arabic with good English proficiency.
• Strong communication, empathy, and patience.
• Ability to multitask in a fast‑paced environment.
• Self‑motivated and capable of working independently from a remote location.

Required skills

• Familiarity with CRM systems.

What we offer

• Competitive compensation.
• Flexible remote working schedule.
• Training and onboarding support.
• Opportunities for career growth in customer support.
• Performance‑based incentives and a collaborative remote team environment.