Arabic-speaking Customer Support Specialist – Remote

About the role

We are looking for an Arabic‑speaking Customer Support Specialist to join our remote team. You will be the primary point of contact for customers, providing clear, professional assistance via email, chat or phone and ensuring a positive experience.

Key responsibilities

• Respond to customer inquiries in Arabic (and English when required) through email, chat or phone.
• Provide accurate information about products, services and processes.
• Troubleshoot and resolve common issues, identifying root causes and guiding customers to solutions.
• Escalate complex or sensitive cases to the appropriate internal teams.
• Document all interactions in the CRM system and maintain up‑to‑date customer records.
• Monitor case status, follow up on open tickets and ensure timely resolution.
• Handle complaints with empathy and professionalism, adhering to quality standards.
• Collaborate with internal teams, attend training sessions and stay informed on product updates.

Required profile

• Fluent in written and spoken Arabic with good English proficiency.
• Strong communication, empathy and customer‑focused mindset.
• Ability to work independently in a remote environment.
• Detail‑oriented with good problem‑solving abilities.
• Reliable high‑speed internet and a quiet workspace.

Required skills

• Experience using CRM systems (preferred).
• Familiarity with email and chat support tools.

What we offer

• Competitive compensation and performance‑based incentives.
• Flexible remote working schedule.
• Training and onboarding support.
• Opportunities for career growth within customer support.