Assistant F&B Manager

About the role

The Assistant F&B Manager supports the F&B Manager in ensuring safe, high‑quality food and beverage operations, compliance with safety and quality standards, and delivering an excellent guest experience.

Key responsibilities

• Ensure compliance with the company safety management system, HACCP, and hygiene policies, aligning with EKFC safety standards and government regulations.
• Assess manpower needs, implement on‑the‑job orientation and training, and monitor staff performance to maintain effective and compliant operations.
• Manage staff costs, including overtime and unplanned absences, and monitor lounge operational efficiency to implement performance‑enhancing solutions.
• Coordinate with the production department on menu changes, food presentation, and other kitchen matters to ensure the highest quality of food for customers.
• Support the F&B Manager in developing new beverage menus and concepts to enhance guest experience and drive revenue growth.
• Investigate and resolve customer complaints about food quality or service by taking immediate remedial actions.
• Analyse customer feedback to identify improvement opportunities and recommend actions to enhance service quality and satisfaction.
• Apply the Quality Policy and ISO 9001:2015‑based Quality System, executing responsibilities according to department procedures and EKFC Quality Policy.

Required profile

• Bachelor’s degree in hospitality, hotel management or a related field.
• Minimum of 6 years of hospitality experience, including at least 1 year in a managerial role within a 5‑star environment.
• Knowledge of food safety regulations, hygiene protocols and ISO 9001:2015 quality standards.