Assistant Guest Relations Manager

About the role

Rixos Marina Abu Dhabi is seeking an Assistant Guest Relations Manager to join its front‑office team. You will play a key part in delivering personalised, high‑quality service to both leisure and business guests in a luxury waterfront resort.

Key responsibilities

• Greet guests, manage special requests and ensure a memorable, personalised experience.
• Guide and support the guest‑relations team, fostering a collaborative service environment.
• Address guest concerns promptly, maintaining professionalism and a solution‑focused attitude.
• Coordinate with other departments to fulfil guest preferences and service requirements.
• Collect and analyse guest feedback, contributing to continuous service improvement initiatives.

Required profile

• Prior experience in guest relations, front office or a similar hospitality role.
• Degree or diploma in Hospitality management or a related field.
• Strong communication and customer‑service orientation.
• Ability to work in a fast‑paced, luxury‑hotel environment.
• Fluency in Russian is required; additional languages are a plus.

Required skills

• Multilingual capability, especially Russian.
• Problem‑solving aptitude and keen attention to detail.