Assistant Manager – Call Center

About the role

As an Assistant Manager in the Call Center at a world‑class luxury resort, you will support the Call Center Manager in delivering exceptional guest service. You will work in a fast‑paced environment, ensuring every guest interaction meets the resort’s high standards.

Key responsibilities

• Assist in daily operations of the call centre, including auditing, planning and reporting.
• Analyse performance data to identify opportunities for service improvement.
• Provide training and coaching to call centre agents.
• Monitor compliance with resort standards and product knowledge.
• Prepare and present regular reports on guest experience metrics.

Required profile

• Bachelor’s degree.
• Minimum 2 years of experience in a similar role within a luxury five‑star property.
• Strong verbal and written communication skills.
• Proven ability to motivate large teams and drive service excellence.
• Comfortable working in a high‑energy, guest‑focused environment.

Required skills

What we offer

• Competitive tax‑free salary paid in AED.
• Generous food and beverage privileges and discounted rates at all Kerzner properties.
• Comprehensive health and dental insurance, life insurance and annual home‑flight allowance.
• Incentive programmes, wellness initiatives and extensive learning and development opportunities.