Assistant Operations Manager – Client Servicing

About the role

Meydan Free Zone is seeking a proactive Assistant Operations Manager to support the Head of Client Servicing. The role focuses on driving operational efficiency, ensuring regulatory compliance, and enhancing service delivery for business licensing and UAE residence visa processing.

Key responsibilities

• Oversee end‑to‑end licensing and visa operations, ensuring accuracy, timeliness, and compliance with Free Zone and government regulations.
• Monitor daily workloads, case progress, SLAs and turnaround times, identifying and resolving bottlenecks.
• Coordinate with internal teams and external authorities such as GDRFA, typing centres, medical/Emirates ID partners, and third‑party agencies.
• Lead continuous‑improvement initiatives using Six Sigma/Lean methodologies, document SOPs, and standardise workflows.
• Track KPIs, prepare operational reports (daily/weekly/monthly) and recommend corrective actions based on trend analysis.
• Design and deliver onboarding and refresher training programmes for operations staff, conduct quality clinics and coaching sessions.
• Conduct internal audits, ensure adherence to regulations, and implement corrective and preventive actions.
• Support escalation handling, collaborate with sales and customer‑service teams to maintain high customer satisfaction.

Required profile

• Bachelor’s degree in Business Administration, Education‑related field, or equivalent experience.
• Fluent Arabic speaker with strong written and verbal English communication skills.
• Proven experience in operations management, preferably within licensing or visa processing environments.
• Demonstrated ability to analyse data, track performance metrics and drive process improvements.

Required skills

• Six Sigma methodology
• Lean process improvement
• Data analysis and reporting