Associate End User Services – Quality

About the role

The Associate End User Services – Quality role supports end‑user services at First Abu Dhabi Bank (FAB) and ensures that quality standards are consistently met across the bank’s technology platforms. FAB is the largest bank in the UAE and one of the world’s largest and safest financial institutions, offering a comprehensive range of personal and private banking services. The role contributes to FAB’s commitment to excellence, innovation and customer‑centric solutions.

Key responsibilities

Required profile

• Talented and passionate individual who shares FAB’s vision to support stakeholder ambitions.
• Commitment to placing customers at the core of activities and living FAB’s values daily.
• Willingness to embrace the needs of customers across the globe and celebrate achievements.
• Desire to contribute to a performance‑based culture that drives innovation.

Required skills

What we offer

• Opportunity to work for the largest bank in the UAE, a globally recognised financial institution.
• Career development programmes, training and skill‑development initiatives supporting both experienced professionals and new graduates.
• Performance‑based culture that encourages innovation and personal growth.
• Structured recruitment and progression plans for Emirati talent, rewarding hard work and dedication.
• A collaborative environment with talented and passionate colleagues sharing a common vision.