AVP Business Development Manager – Retail Banking

About the role

The Assistant Vice President Business Development Manager will drive sales and relationship growth for Mashreq’s Retail Banking Group in Dubai, focusing on loan distribution and corporate onboarding.

Key responsibilities

• Achieve monthly sales targets and support the development of team goals aligned with the unit’s strategic direction.
• Present and sell personal banking products and services to potential customers in an ethical and professional manner.
• Manage a portfolio of approved companies, developing key contacts and meeting specific onboarding and cross‑sell targets.
• Collaborate with Corporate and SME Banking units to empanel companies for retail cross‑selling and manage payroll banking processes.
• Conduct targeted micro‑marketing activities, including kiosk events, and support digitisation and automation initiatives.
• Handle objections, ensure end‑to‑end customer turnaround time, and maintain strict compliance with KYC, FATCA, AML/CTF policies.
• Record all sales activities in daily reports and update the CRM system for leads and contacts.
• Participate in team huddles, training, compliance and fraud trainings, and act as a mentor for new team members.
• Represent the team in cross‑functional meetings and take ownership of customer complaints and resolutions.

Required profile

• Graduate in any discipline with at least 4 years of retail banking sales experience.
• Strong knowledge of retail banking products, service policies and processes.
• Excellent verbal and written communication skills with confidence and persistence in sales.
• Ability to ensure compliance with bank policies, KYC, FATCA, AML/CTF and third‑party interactions.
• Proven experience in company empanelment, onboarding, and managing strategic partnerships.
• Capability to mentor and train team members, fostering a culture of continuous learning.