Back Office Assistant – Last Mile Logistics

About the role

The Back Office Assistant supports IKEA's customer fulfillment and home‑delivery processes, ensuring orders are processed and delivered on time. You will act as a bridge between the delivery teams and stores, maintaining accurate records and helping improve the last‑mile service experience.

Key responsibilities

• Maintain and submit KPI reports and ensure compliance with system procedures.
• Classify, sort, file and archive documents related to deliveries.
• Post delivered orders daily, reconcile postings with POD confirmations, and follow up on pending items.
• Conduct spot checks, monitor team performance, and take corrective actions to meet quality standards.
• Lead last‑mile teams to achieve timely order fulfillment and uphold safety and equipment standards.
• Provide excellent customer service and handle POD records for escalations.

Required profile

• High school diploma or equivalent.
• 2–3 years of experience in last‑mile delivery services or operations.
• Familiarity with kitchen‑furniture delivery and assembly.
• Strong analytical and communication abilities.
• Customer‑focused mindset with a drive for continuous improvement.

Required skills

What we offer

• Opportunity to work with a leading global retail brand.
• Dynamic environment focused on improving customer experience.