Baggage Team Leader

About the role

The Baggage Team Leader provides front‑line leadership and operational supervision within baggage handling operations, ensuring the safe, efficient and timely movement of passenger baggage. The role drives operational excellence, maintains safety and compliance, and leads teams to meet service level agreements while delivering a superior guest experience.

Key responsibilities

• Plan, update and supervise activities to guarantee safe and professional service delivery for all customer airlines in line with SLAs and quality standards.
• Drive employee engagement and a high‑performance culture by modelling empowerment, clear communication, quality, productivity and goal attainment.
• Ensure strict adherence to all SOPs by yourself and team members, maintaining a safe and secure operation.
• Facilitate clear communication at all levels, including team briefings and accurate completion of relevant reports.
• Accurately complete all documentation related to performed tasks and proactively manage the connection of passengers and bags.
• Report safety, security and service occurrences, errors, hazards and near‑misses using established reporting procedures.

Required profile

• Secondary / High school level education.
• Minimum three years’ experience in airport ground handling industry.
• Valid UAE driving licence.