Bellman – Guest Services at Luxury Resort

About the role

The Bellman supports guest services at Anantara Mina Al Arab Ras Al Khaimah Resort, ensuring a seamless and welcoming experience for all guests. This role involves anticipating guest needs, managing the bell desk, and assisting with luggage and transportation arrangements.

Key responsibilities

• Anticipate guest needs and handle all inquiries at the Bell service desk.
• Maintain complete knowledge of hotel products, services, rates, and promotions.
• Keep the lobby area clean and tidy at all times.
• Greet and acknowledge guests politely, assist with luggage, and provide storage services.
• Coordinate delivery of messages and items to guest rooms.
• Assist guests requiring special attention and arrange transportation, including taxis, private vehicles, and limousines.
• Support other hotel areas as needed and complete shift duties according to the checklist.

Required profile

• Previous experience in 5‑star hospitality.
• Good communication and interpersonal skills, with strong English proficiency.
• Friendly, courteous appearance and physically fit to lift heavy luggage.
• Ability to work flexible shifts, including weekends and holidays.
• Positive customer‑service orientation and teamwork mindset.