Call Center Executive - Emiratized Role
First Abu Dhabi Bank (FAB) · Abu Dhabi
وصف الوظيفة
About the role
The Call Center Executive will serve FAB customers by providing product and service information, resolving issues, and ensuring a high‑quality experience. This Emiratized position requires strong communication in both English and Arabic and a commitment to the bank’s financial and reputational integrity.
Key responsibilities
- Answer inbound calls and handle customer inquiries within quality guidelines.
- Resolve complaints to customer satisfaction within authorized limits and escalate when necessary.
- Recommend products or services based on customer information and needs analysis.
- Achieve service‑standard targets and maintain high customer satisfaction scores.
- Generate new prospects, upsell FAB products, and contribute to business growth.
- Maintain accurate customer records, update service requests, and ensure data confidentiality.
- Adhere to bank policies, local regulations, and the approved authorization matrix.
- Flexibly cover scheduled and unscheduled shifts to meet service level and abandonment rate goals.
Required profile
- Minimum education: High School diploma.
- 0–2 years of relevant experience in the banking sector.
- Fluent in English and Arabic with excellent communication skills.
- Strong customer‑service orientation, problem‑solving ability, and attention to documentation.
Required skills
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First Abu Dhabi Bank (FAB)
Abu Dhabi