Call Center Agent

About the role

We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division. This role is ideal for someone with excellent communication skills, a persuasive approach, and a target‑driven mindset.

Key responsibilities

• Make outbound calls to potential customers from internal lead databases.
• Present automotive services, offers, and vehicle options in a confident and professional manner.
• Understand client needs and offer relevant vehicle or service solutions.
• Book test drives, service appointments, or showroom visits.
• Maintain accurate logs of conversations, outcomes, and preferences in the CRM.
• Meet daily and monthly KPIs related to calls, lead conversion, and bookings.
• Record all activities in the CRM platform.
• Coordinate with sales and service teams for quality lead handling.
• Attend product and sales training sessions regularly.
• Stay informed about vehicle arrivals, promotions, and service packages.

Required profile

• Experience in outbound calling, telesales, or similar roles (automotive industry preferred).
• Strong verbal communication and objection‑handling skills.
• Fluency in English (Arabic is a plus).
• Familiarity with CRM tools and documentation processes.
• Positive attitude, target‑oriented mindset, and ability to thrive under pressure.

What we offer

• Base salary of AED 3,500 per month.
• Performance‑based incentives ranging from AED 1,500 to AED 5,000 per month.
• Visa sponsorship for eligible candidates.
• Medical insurance.
• Ongoing training and development programs.
• Full‑time on‑site position in Dubai.