Call Centre Agent

About the role

The Call Centre Agent will handle inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring smooth communication. The role supports the patient services team at King’s College Hospital London – Dubai, focusing on delivering exceptional service in a healthcare environment.

Key responsibilities

• Answer incoming calls promptly and professionally.
• Assist patients with appointment scheduling, service information, and follow‑ups.
• Handle patient inquiries and direct calls to appropriate departments.
• Maintain accurate records of calls and patient interactions.
• Ensure confidentiality and compliance with hospital policies.
• Support peak periods and special campaigns as needed.

Required profile

• Previous experience in a call centre or customer service role (healthcare experience preferred).
• Excellent verbal communication and listening skills.
• Proficiency in using call centre software and CRM systems.
• Ability to multitask and remain calm under pressure.
• Fluent in English; Arabic or other languages are a plus.
• Availability for flexible shifts.

Required skills

• Call centre software
• CRM systems