Customer Care Officer

About the role

We are looking for a Customer Care Officer to join Cartrack in Dubai, responsible for delivering exceptional support to our clients throughout their journey. The role involves onboarding, ongoing relationship management, and ensuring customer satisfaction with our SaaS platform.

Key responsibilities

• Onboarding new customers (pre/post implementation)
• Conduct regular reviews with customers
• Handle customer enquiries
• Conduct health checks
• Retain customers
• Conduct training feedback
• Process cancellations
• Negotiate contract renewal
• Upsell packages
• Manage OTRS tickets and inbound/outbound calls
• Control room during office hours

Required profile

• Diploma/Bachelor's degree with outstanding academic performance or equivalent industry experience
• Experience in customer service
• Proficient in English
• Tech‑savvy and computer literate
• Excellent communication and interpersonal skills
• Hands‑on and positive attitude
• Team player with high energy and able to work independently