Call Centre Agent – Patient Services

About the role

King’s College Hospital London – Dubai is looking for a professional, customer‑focused Call Centre Agent to join its patient services team. The role involves handling inbound and outbound calls, assisting patients with appointments and enquiries, and ensuring a smooth communication experience in a healthcare environment.

Key responsibilities

• Answer incoming calls promptly and professionally.
• Assist patients with appointment scheduling, service information, and follow‑ups.
• Handle patient enquiries and route calls to the appropriate departments.
• Maintain accurate records of calls and patient interactions.
• Ensure confidentiality and compliance with hospital policies.
• Support peak periods and special campaigns as needed.

Required profile

• Previous experience in a call centre or customer service role (healthcare experience preferred).
• Excellent verbal communication and listening skills.
• Ability to multitask and remain calm under pressure.
• Fluent in English; Arabic or other languages are a plus.
• Availability for flexible shifts.

Required skills

• Proficiency with call centre software.
• Experience using CRM systems.