Change Manager – Delivery Service Partner

About the role

The Change Manager (CM) coordinates transformation initiatives across Amazon’s delivery network in Dubai. Acting as the bridge between Project Owners and operational teams, the CM ensures that changes affecting Delivery Service Partners (DSPs) and Delivery Associates (DAs) are implemented smoothly, purposefully, and with minimal disruption.

Key responsibilities

• Manage the end‑to‑end change lifecycle from request submission to post‑implementation review.
• Distill inputs from multiple stakeholder groups, inform decisions, and recommend solutions.
• Navigate conflicting priorities, understand business interdependencies, and contribute data‑driven inputs to project prioritisation.
• Develop working‑backwards plans, incorporate relevant viewpoints, and guide teams and field personnel.
• Identify risks early, propose mitigation strategies, and escalate issues when necessary.
• Collaborate with legal, finance, operations and other functional teams to resolve escalations.
• Champion Amazon’s “Day 1” culture by balancing innovation with operational stability for DSPs and DAs.

Required profile

• Strong analytical mindset with ability to handle complex problems and escalations.
• Experience coordinating cross‑functional projects in a logistics or delivery environment.
• Proactive risk identification and mitigation skills.
• Ability to influence and collaborate with multiple teams, including senior leadership.
• Understanding of operational processes, workflow, and compliance requirements.

Required skills