Chief Concierge – Luxury Resort

About the role

The Chief Concierge will lead the concierge operation at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, delivering personalised, high‑end service to guests. This senior position ensures every guest interaction reflects the InterContinental brand’s standards of luxury and hospitality.

Key responsibilities

• Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners.
• Provide warm, professional, and highly personalised service to all guests.
• Build strong guest relationships and anticipate needs before they are requested.
• Act as the main source of trusted local knowledge, covering dining, attractions, events, and transportation.
• Coordinate VIP arrivals, group movements, and complex guest requests.
• Handle guest concerns calmly and use feedback to drive service improvements.
• Collaborate closely with Front Office and other departments to ensure seamless guest journeys.
• Maintain excellent standards of appearance, organisation, and presence in lobby and concierge areas.
• Lead by example as a brand ambassador and actively promote hotel services and experiences.

Required profile

• Strong communication, leadership, and guest service skills.
• Solid experience in concierge or guest services within a luxury hotel environment.

Required skills