Club General Manager

About the role

We are seeking a passionate and results‑driven Club General Manager to lead our fitness club, enhance member experiences, grow revenue, and ensure operational excellence. The successful candidate will inspire teams, maintain high service standards, and drive business performance.

Key responsibilities

• Ensure club operations meet the standards set in the Club Operations manual and achieve high scores in quarterly Brand Standards Audits.
• Oversee club maintenance, cleaning standards, health & safety compliance, and adherence to departmental Ways of Working.
• Collaborate with all departments to maximise member movement, utilise Fitness First tools (Let’s Get You Started, Active 8, GX timetable, My Zone, 6D), and achieve targeted Member Survey scores.
• Lead brand compliance, promote core values, organise inter‑club challenges, and support local community events.
• Drive retention initiatives, manage member cancellations and transfers, and handle member feedback through the Hey Manager process.
• Analyse P&L statements, produce quarterly and annual forecasts, and manage all revenue streams to meet budget targets.

Required profile

• Proven leadership experience with a strong customer focus.
• Demonstrated ability to develop high‑performing teams and achieve business targets.
• Excellent communication and interpersonal skills.
• Results‑oriented mindset with a passion for fitness and wellness.

Required skills

What we offer

• Opportunity to make a significant impact on member experience and club growth.
• Dynamic work environment within a leading fitness brand.
• Professional development and training programs.