Collection Officer

About the role

Madi International is looking for a Collection Officer to join its finance team in Dubai. The role will support the management of accounts receivable across multiple countries, help optimise cash flow, and maintain strong relationships with customers while adhering to credit policies.

Key responsibilities

• Monitor customer accounts, outstanding balances and ageing reports.
• Follow up on overdue invoices and ensure timely collections.
• Process and reconcile customer payments against invoices.
• Resolve payment discrepancies in coordination with Finance and Sales teams.
• Monitor customer credit limits, payment terms and potential credit risks.
• Escalate delinquent accounts and recommend appropriate collection actions.
• Prepare weekly/monthly collection reports, overdue analysis and cash forecasts.
• Maintain accurate records of collection activities, payment agreements and customer communications.
• Handle customer payment and invoice inquiries professionally.

Required profile

• 1–3 years of experience in Accounts Receivable, Collections or Credit Management.
• Experience in distribution, FMCG or commercial sectors is preferred.
• Bachelor's degree in Finance, Accounting, Business Administration or a related field.
• Relevant certifications in credit management or collections are a plus.

Required skills

• Familiarity with ERP systems.
• Experience using accounting software.