Collection Team Leader

About the role

We are a reputable debt collection firm based in Dubai seeking an experienced Collection Team Leader. In this role you will drive the performance of our collections department, ensuring targets are met while maintaining high standards of professionalism and compliance.

Key responsibilities

• Lead, coach and motivate a team of collection agents to achieve daily, weekly and monthly recovery targets.
• Monitor and analyse collection metrics, preparing regular performance reports for senior management.
• Develop and implement effective collection strategies and negotiation tactics.
• Handle escalated debtor cases and complex negotiations personally.
• Ensure compliance with local regulations and internal policies.
• Collaborate with other departments such as finance and legal to resolve outstanding issues.

Required profile

• Minimum 5 years of hands‑on experience in debt collection.
• Proven track record of leading and managing a collection team.
• Strong leadership, communication and motivational abilities.
• Highly organised, target‑oriented and responsible.
• Excellent negotiation and problem‑solving capabilities.

Required skills

• Debt collection processes and best practices.
• Team leadership and performance management.
• Negotiation techniques.
• Problem‑solving and decision‑making.