Concierge Expert

About the role

Insignia Group of Companies is looking for a Concierge Expert to join its elite lifestyle team in Dubai. The role is focused on delivering white‑glove, high‑touch services to discerning clients, turning complex requests into unforgettable experiences with discretion and precision.

Key responsibilities

• Handle luxury lifestyle requests such as fine dining, bespoke travel, exclusive event access, personal shopping and gifting.
• Manage client communications via phone, email and messaging, often coordinating with Insignia’s PAs and Operations.
• Own requests from research and planning through execution and follow‑up.
• Source premium products and services globally using a variety of tools, platforms and industry connections.
• Build and negotiate relationships with international vendors and luxury service providers.
• Maintain accurate client records and keep internal systems and reporting up to date.
• Stay informed of luxury, hospitality, travel and lifestyle trends to make proactive recommendations.
• Deliver white‑glove service consistently, always exceeding expectations.

Required profile

• Proven experience in concierge, luxury hospitality, lifestyle management or similar high‑end service roles.
• Confident, composed and solutions‑oriented, especially under pressure.
• Collaborative mindset with ability to work cross‑functionally with PAs and the Lifestyle team.
• Strong organisational, negotiation and multitasking abilities.
• Excellent research skills and meticulous attention to detail.
• Creative thinker with a global mindset and passion for unforgettable experiences.
• Exceptional written and spoken English; additional languages such as Slovak or Russian are a plus.
• Willingness to work flexible hours, including evenings/weekends remotely, and occasional travel for client support.

Required skills

• Microsoft Dynamics 365 (CRM)
• Trello
• Canva
• Adobe Creative Suite
• Microsoft Word
• Microsoft PowerPoint