Contact Centre Associate – UAE National
Commercial Bank of Dubai · Dubai
وصف الوظيفة
About the role
The Commercial Bank of Dubai is seeking a UAE National to join its Contact Centre team. You will deliver professional, one‑stop phone support, creating a positive impression of the bank while adhering to established standards and procedures.
Key responsibilities
- Answer incoming customer calls with high quality and productivity.
- Identify and convert sales opportunities, cross‑sell products, and generate leads.
- Apply accurate product knowledge to address inquiries.
- Follow up on all customer requests and ensure promised outcomes.
- Handle complaints, resolve problems, and maintain first‑call resolution.
- Update and verify customer data, ensuring compliance with AML and security policies.
- Provide regular feedback to management and meet quality, productivity, and sales KPIs.
Required profile
- High school diploma or bachelor's degree.
Required skills
- Familiarity with CRM systems.
What we offer
- Opportunity to work for a leading UAE bank recognized for digital innovation.
- Professional development in a dynamic banking environment.
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Commercial Bank of Dubai
Dubai
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