Corporate Call Center Agent
Confidential Jobs · Dubai
وصف الوظيفة
About the role
The position serves as the first point of contact for customers, creating the initial impression of the company. It requires a committed, responsible, and creative individual who can handle pressure while delivering excellent service.
Key responsibilities
- Answer inbound calls and provide accurate information to callers.
- Maintain a professional telephone etiquette and represent the brand positively.
- Handle customer inquiries, resolve issues, and document interactions.
- Adapt communication style to different personality types.
- Work a 5‑day week schedule (Monday‑Friday) with 9‑hour shifts and required flexibility.
Required profile
- Minimum 2 years experience as a Call Center agent or similar role in the UAE.
- Hospitality background preferred.
- Full English proficiency; additional languages are a plus.
- Strong verbal and written communication, active listening, and problem‑solving abilities.
- Ability to multitask, set priorities, and manage time effectively.
Required skills
- Intermediate computer literacy.
- Proficiency with MS Office.
What we offer
- Maximum salary of 6,500 AED, depending on skills and experience.
- Full‑time employment with a clear career path.
- Location in Dubai, United Arab Emirates.
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