Credit & Collections Specialist

About the role

Manages customer accounts to ensure timely payments and reduce outstanding debts. Communicates effectively with clients to resolve billing issues and negotiate payment plans. Monitors payment activities and updates records to maintain accurate financial data.

Key responsibilities

• Monitor accounts receivable to identify overdue payments and initiate collection efforts.
• Contact customers via phone, email, or mail to request payment and provide account information.
• Negotiate payment arrangements and settlements within company policies to recover owed funds.
• Collaborate with internal departments to address billing discrepancies and resolve disputes.
• Maintain accurate records of collection activities and customer communications in the system.
• Prepare reports on collection status, outstanding debts, and recovery rates for management review.

Required profile

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 3-4 years experience in accounts receivable, collections, or credit management.
• Certification in Credit and Collections (e.g., Certified Credit and Collection Professional) is preferred.

What we offer

• Coaching and mentoring to support continuous learning and career progression.
• Inclusive workplace that values diversity and encourages creativity.
• Opportunities to work with a global workforce present in 70+ countries.
• Supportive environment that listens to employee feedback and fosters growth.