Credit Control Executive

About the role

The Credit Control Executive will actively manage and coordinate credit collection for an assigned portfolio of customers, ensuring compliance with DHL trading terms and efficient, cost‑effective processes.

Key responsibilities

• Actively promote and ensure DHL trading terms and conditions are adhered to by customers.
• Maximize collection effectiveness from all customers in a timely and professional manner.
• Maintain efficient records of collection activities and drive debt collection, including customer visits when necessary.
• Coordinate resolution of sales and customs disputes according to escalation procedures.
• Identify cheque and electronic bank transfer allocation issues and work with responsible teams to rectify them.
• Monitor credit accounts, report delinquent customers to the Team Leader, and ensure appropriate credit‑limit actions.

Required profile

• Previous collection experience (preferred).
• Bachelor’s degree in Commerce or Accounts.
• Good telephone conversation and handling skills.
• Effective communication and conversational abilities.
• High customer focus and service orientation.
• Advanced knowledge of MS Office.
• Intermediate presentation skills.