Customer Care Representative Associate

About the role

Join FedEx as a Customer Care Representative Associate in Dubai, supporting customers across a range of services. This full‑time position is open exclusively to UAE nationals and involves handling inquiries, bookings, and issue resolution to ensure a high‑quality customer experience.

Key responsibilities

• Provide customer support and manage hub operations.
• Create and maintain customer accounts.
• Onboard basic processes and handle bookings.
• Respond to inquiries, provide quotes, and manage complaints.
• Resolve issues, manage cases, and drive service recovery.
• Handle claims, escalated issues, and ad‑hoc enquiries.
• Perform proactive prevention and basic issue resolution.

Required profile

• UAE national (Grade 4).
• Strong interpersonal, written and verbal communication skills.
• Team‑working ability and problem‑solving skills.
• Proficiency with Microsoft Office and PC usage.

Required skills

• Microsoft Office

What we offer

• Opportunity to work for a globally recognised logistics leader.
• Inclusive, diverse workplace with equal opportunity policies.
• Career growth within FedEx’s People‑Service‑Profit philosophy.