Customer Care Representative – UAE National

About the role

We are looking for a Customer Care Representative (UAE National) to welcome customers, answer calls efficiently and provide support that enhances comfort and satisfaction until they are attended by the relevant personnel.

Key responsibilities

• Participate in telemarketing activities during campaigns.
• Greet service customers, arrange seating, and keep them comfortable until attended by the Service Advisor.
• Handle customer inquiries in person or over the phone, provide information, book services and guide them.
• Direct customers to the appropriate advisor and arrange quick attendance to reduce waiting time.
• Follow up with customers by phone to obtain feedback on their visits to Al Tayer Motors.
• Support reception in managing courtesy vehicles.
• Ensure cleanliness and hygiene of the reception area and uphold housekeeping standards to represent a proper corporate image.

Required profile

• High school certificate.
• 1–2 years of relevant customer service experience.
• Ability to work in a multicultural environment.
• Well‑groomed with a pleasant personality.
• Excellent communication skills.
• Customer service certification is an advantage.