Customer Excellence Systems (ACES) Specialist – Amazon Now

About the role

Amazon Now operations in the MENA region is building a new organization focused on innovative business models. We are looking for an experienced ACES Specialist to drive process excellence, improve store performance and support continuous improvement initiatives across our Dubai stores.

Key responsibilities

• Manage the Amazon Now store improvement plan to deliver the best customer experience at the lowest cost.
• Develop a culture of continuous improvement and lean thinking, facilitating Kaizen activities and Lean Standard Work implementation.
• Train and support all levels of the organization in Kaizen and Lean practices.
• Coordinate the Leadership Steering Committee (LSC), prioritize improvement activities and allocate resources.
• Lead daily Gemba walks, identify root‑causes, and implement data‑driven countermeasures.
• Standardize processes to align with Amazon and MENA/ECCF benchmark standards.
• Maintain strong relationships with process owners and third‑party stakeholders.

Required profile

• Fluent in spoken, written and read English.
• Bachelor’s degree.
• Relevant experience at Amazon or in a similar continuous‑improvement role.
• Ability to travel between stores across the UAE.
• Strong analytical mindset with a bias for action.

Required skills

• Microsoft Office